Privacy Policy

Last updated: April 24, 2020

Privacy Policy of Mindcare Club

Mindcare Club operates the www.mindcareclub.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Mindcare Club website and our virtual telemental health clinic.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.mindcareclub.com, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Disclaimer Template.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Collection and Use of Health Data

Mindcare Club Telemental Health uses the VSEE virtual clinic platform which has its own privacy policies here.

All data collected by Mindcare Club is to be held strictly confidential between patients and providers. Sharing of this data between our authorized providers is only to be done with prior consent of the patient. No other party shall have access to this data without prior approval and consent of Mindcare club management and the patient. Mindcare Club is legally obligated to release data information based on existing laws and regulations of the Philippines as required by the government.

In order to facilitate telemental health consultations, health data including but not limited to personal identifiers such as the name of the patient, their birthdate, and address will be collected for the purposes of assessment and treatment. Consent will be collected prior to the commencement of any consultation with a licensed healthcare provider with Mindcare Club.

Specific data collected by Mindcare Club in order to do its service for telemental health includes the following

    • name and email address in account creation
    • messages, usage history, crash data
    • For patients using the Mindcare Club VSEE virtual clinic, the data collected will include, but is not limited to, your medical and social history, photos, files and notes that your provider will enter into the Electronic medical record contained within the platform. These will be used for assessment and treatment recommendations. Any referral that will use your data will be done with the patient’s prior consent.
    • For healthcare providers with Mindcare Club using the VSEE virtual clinic, we will be storing scheduling information and the information you gathered during your consultations

Mindcare Club collects these data and information for the following reasons

    • To verify users and their legal  right in availing telemental health services
    • To identify and verify accounts for both patients and providers
    • To allow providers the information necessary to assess patients and recommend treatment
    • To improve the product and processes of the company
    • To enable the features of the platform

Mindcare Club will not use personally identifiable information collected other than those stated above. Should there be any new use of the data each individual patient will be contacted and asked for their consent for the new uses of their data. Any requests to use the data collected by Mindcare Club will be scrutinized and evaluated by Mindcare Club management before contacting patients for their consent.

Mindcare Club will exercise its utmost best to protect the privacy and confidentiality of the health data collected in our VSEE virtual clinic platform.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties will NOT have access to personally identifiable information or to your Health data and records. Any third party use of your health data will need to have prior consent and authorized by you and Mindcare Club management..

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

For any questions regarding privacy or the use of the data collected by Mindcare Club please do not hesitate to contact our medical operations head, Dr Jeremie De Guzman at medicalteam@mindcareclub.com or to message the MCC front desk via our virtual clinic at www.mindcareclub.vsee.me/u/tele