Meet the Mindcare Club Management Team

Meet the Mindcare Club Management Team

We've put together a great time as we launch the first TELE Mental Health service in the Philippines!

5. Make sure you can invest your time and effort in a professional interpersonal relationship between yourself and your chosen Psychiatrist

 

Even if every Psychiatrist has been trained and educated generally in the wide spectrum of Mental Health treatment, it doesn’t mean that any individual Psychiatrist will have professional treatment experience in every application of Mental Health.

 

Be sure to get to know the specializations and focus of the Psychiatrist you have contacted.  You can do this by reading their profiles online or asking them or their clinic about the typical types of patients who go there.

 

Unfortunately, in the Philippines, most clinics – from smaller to larger institutions – will not have a system for helping patients navigate through selections. This system is similar to how a coordinator or receiving desk directs new patients and clients to a specific individual provider based on their assessment of those clients and the specializations of the provider. The tendency for a lot of Filipinos is to navigate themselves throughout the system. This usually may not lead to a good-fit when it comes to matching a client with a Psychiatrist as it relies on an inefficient trial-and-error approach.

Search for a provider or Mental Health organization where patients are assisted in matching with providers based on their medical needs and situation. Some will have Front Desk Officers or Triage Officers who can help you in selecting your provider.

All the content of this website (texts, graphics, images, and other material – our content) are for informational purposes only. This content is not intended to be a substitute for diagnosis, treatment, or professional advice. Always seek the advice of your mental health professional or other qualified health provider in your city with any questions or thoughts you may have about your condition. Never disregard professional advice or delay in seeking it because of something you have read on this website.

What is TELE Mental Health?

What is telemental health?

What is TELE Mental Health?

This is the future of Mental Health treatment in the world – now available in the Philippines

What is TELE Mental Health? How is it different from onsite counseling?

MCC’s TELE Mental Health service is face-to-face counseling, through video conferencing technology.

MCC’s TELE MentalHealth service allows our clients to access their mental health consultations via online video-conversation technology. Our clients just need to have a mobile phone, tablet, or computer with a camera (ideal setup compared to smaller devices) to talk to our MCC CareTeam members. Our clients can access all of this via links emailed to them which they can activate via our app. Our clients medical records, profile can be stored via this app as well. Our TMH service is available by January 2020.

Onsite counseling is the traditional way of accessing mental health services — our client and CareTeam professional are together in the same room for their counseling session. There is no need for an web-based or online device for this type of counselling session. Our onsite counseling services will be launched by the middle of 2020.

Our TELE technology platform is the same technology platform used by NASA for their medical telehealth services. This technology allows for great online conversations to happen even on thin internet (low data bandwidth). 

How is Mindcare Club’s TELE Mental Health more accessible and convenient than onsite counseling?

By accessing mental health counseling online (via our TELE Mental Health service), our clients save on travel time (going to and back from a clinic location), travel costs (fare, gas, Grab/taxi costs), and time spent away from work — since less time is wasted accessing the counseling service, more is saved for our client’s career or family time.

Will I have my TELE counseling sessions on Facebook Messenger, Skype, Zoom or via another video/webcam app?

All our TELE counseling sessions are done exclusively via our MCC TELE platform. This is to protect the privacy and information of our clients. 

Our MCC TELE platform protects data privacy of our clients. All audio/video communication is securely encrypted and transmitted. Our system is compliant with the Health Insurance Portability and Accountability Act (HIPAA) in the United States. HIPAA is the standard for sensitive patient data protection. This level of protection may not be available for the usual video communications app people use on social media. 

How much do MCC services cost?

Our services range from Php 800 pesos per hour of counseling to Php 3,000+ per hour. We also have International Senior Psychiatrists who are part of our CareTeam. Their rates would be in USD and can be requested by contacting MCC directly. There are also different rates for our international CareTeam professional psychiatrists and psychologists. Check out our CareTeam management group featured in our website, www.MindcareClub.com/careteam

Using our TMH app is free (internet/data charges are not included).

How do I get online?

Simply visit www.MindcareClub.com to schedule your counseling session. There is a virtual clinic button on our website. 

What are the sessions like?

TeleMentalHealth counseling sessions are very much similar to onsite counseling sessions, except that both client and professional are online for this type of session. Each session takes an hour or so. We have also developed programs for our clients where the client and professional both commit to a certain number of sessions, with an evaluation session after. This way, we minimize on “patient-keeping” and both clients and our mental health professionals are committed to recovery and treatment.

How do I pay?

Via our partnership with PayMongo, our clients can easily pay via credit cards (Visa, Mastercard, JCB), PayMaya, GCash, Coins.ph, Seven Eleven, Cebuanu Lhuillier, or MLhuillier. All payments are guaranteed and secured by PayMongo. More about PayMongo here

Will my privacy be protected?

Yes. Our clients’ records will not be available to any other client/staff member not involved in their counseling sessions. Please refer to our privacy policy here.

All the content of this website (texts, graphics, images, and other material – our content) are for informational purposes only. This content is not intended to be a substitute for diagnosis, treatment, or professional advice. Always seek the advice of your mental health professional or other qualified health provider in your city with any questions or thoughts you may have about your condition. Never disregard professional advice or delay in seeking it because of something you have read on this website.

How to find a Psychiatrist in the Philippines – 5 Tips from an Expert

How to find a Psychiatrist in the Philippines - 5 Tips from an Expert

Filipino Psychiatrist Dr. Lou Querubin shares her expert advice on how to choose the best psychiatrist for you

Dr Ma. Luz S. Casimiro-Querubín, MD, FPPA is the Past President of the Philippine Psychiatric Association and Co-Founder and Former Associate Dean of the Ateneo School of Medicine and Public Health. She is also a former Co-Chair of the Committee on Education of the World Psychiatric Association.

 

Dr. Lou Querubin, is a Psychiatrist with more than 38 years of clinical and academic experience. She completed A.B Psychology (Cum Laude) from the Ateneo de Manila University in 1981, Doctor of Medicine from University of the Philippines (UP) in 1987, and is a Diplomate and Life Fellow of the Philippine Psychiatric Association.  

 

She is an International Fellow of the American Psychiatric Association and an Affiliate of the Royal Australian and New Zealand College of Psychiatry.  She authored “Beyond the Physical: The State of a Nation’s Mental Health the Philippine Report” published by the Center for International Mental Health. She is also the Chief Medical Officer of Mindcare Club.

  • Finding a Psychiatrist you can be with for your treatment can be a challenging endeavor. We at Mindcare Club interviewed our Chief Medical Officer and Expert Psychiatrist Dr. Lou Querubin and asked her for advice on how to manage this situation. Here are five of her expert tips.

1. Know as much as you can about your Mental Health needs and concerns

 

A good way to start your search for a Psychiatrist is to get familiar and to know your Mental Health needs. Try asking yourself these questions:

    • Am I looking for Mental Health counseling for myself or someone else?
    • Is this for my child, myself, my friends, or an older family member (senior citizens, for example)?
    • Am I needing some help because of a recent life change or situation?
    • Do I currently have suicidal thoughts? If you do, please immediately contact an ambulance service (Lifeline 16-911) or a hospital’s emergency room unit. (We suggest The Medical City ER +63 (2) 86356789 or the Philippine General Hospital +63 (2) 85235350.)

By asking yourself these questions, you will have more information to work with when looking for possible leads from an online web search. You could also include in your search criteria terms like “child psychology”, “LGBT”, “substance abuse”, “senior citizens”, “mother/fatherhood”, “school stress”, among other terms. Knowing this information should help you narrow down your search for Psychiatrists and Mental Health providers who would have expertise and experience in these fields.

2. Consider your location and your Psychiatrist’s accessibility

 

These days in Metro Manila and generally throughout the Philippines, people choose their Psychiatrists and Mental Health providers by location and general accessibility – whoever is nearer to them and not an expensive and inconvenient fare-ride away.

 

But this shouldn’t necessarily be the case.

 

There are new technologies now on how to make Mental Health service more accessible to people. By minimizing the logistical costs in accessing these services, people should have more options for providers based on their financial situation.

 

TELE Mental Health is one of those new technologies which makes accessing Mental Health services more affordable. By cutting down on transportation costs and minimizing time away from work (productive time), one can have more funds available for committing to a more efficient and sustainable treatment period, without breaking the bank. Besides maximizing one’s funds, time is spent more wisely since Tele Mental Health requires less efforts for patients to get to be face-to-face with Psychiatrist or Mental Health providers, while essentially delivering the same quality of treatment and service.

3. Check if you can comfortably afford these services and their related costs

 

Besides calling up the Psychiatrist’s clinic and asking about their rates, there are other factors that should be considered with accessing Mental Health service, as with any kind of medical service. It would be best to consider and factor in the logistical costs in getting to these services.

 

It is very important to realize that funds saved from logistical costs can be applied to your treatment and program. You don’t have to scrimp on very good Mental Health care. 

Here’s a comparison of costs for visiting a Mental Health provider onsite (in their clinic) or online via TELE Mental Health.3. Check if you can comfortably afford these services and their related costs

4. Match your Mental Health needs with the expertise of the Psychiatrist who can specifically address these concerns

 

A comfortable interaction between the patient and the Psychiatrist is important. Since there are a lot of exchanges between the patient and Psychiatrist, sessions and treatments can be very personal and intimate. 

 

Dr. Lou Querubin puts forward an analogy for this phenomenon. Like an artist, a Psychiatrist will come to work with a blank canvas. And the patient will fill up that canvas as their sessions go. Both the Psychiatrist and the patient end up with an artwork at the end of the program.

 

Some patients will ask “You might not understand my situation because you don’t know the story, challenges, and limitations of my life.” Or sometimes, patients would say to their Psychiatrist, “You remind me of….” According to Dr. Lou Querubin, situations that start with these lines would have a transference issue, where the patient does not see the Psychiatrist as a professional Mental Health provider, but as their mother, father, sibling, superior at work, among other possibilities. 

 

When patients do this, there is a script in their mind that plays out where the Mental Health Providers take these personas, and not the professional Providers they are. Fortunately, with the Psychiatrist’s expert training, and as this issue comes into the consciousness of the patient with the help of the Psychiatrist, this is when therapy starts to happen. 

 

Once you find a Psychiatrist with whom you are comfortable, it would be easier to create better interactions and conversation – both of these make treatment and result more possible. 

5. Make sure you can invest your time and effort in a professional interpersonal relationship between yourself and your chosen Psychiatrist

 

Even if every Psychiatrist has been trained and educated generally in the wide spectrum of Mental Health treatment, it doesn’t mean that any individual Psychiatrist will have professional treatment experience in every application of Mental Health.

 

Be sure to get to know the specializations and focus of the Psychiatrist you have contacted.  You can do this by reading their profiles online or asking them or their clinic about the typical types of patients who go there.

 

Unfortunately, in the Philippines, most clinics – from smaller to larger institutions – will not have a system for helping patients navigate through selections. This system is similar to how a coordinator or receiving desk directs new patients and clients to a specific individual provider based on their assessment of those clients and the specializations of the provider. The tendency for a lot of Filipinos is to navigate themselves throughout the system. This usually may not lead to a good-fit when it comes to matching a client with a Psychiatrist as it relies on an inefficient trial-and-error approach.

Search for a provider or Mental Health organization where patients are assisted in matching with providers based on their medical needs and situation. Some will have Front Desk Officers or Triage Officers who can help you in selecting your provider.

BONUS TIP: In searching for a Psychiatrist, try to go and ask beyond your network.

 

There are only several hundred psychiatrists in the Philippines and most of them are clustered in Metro Manila. Since this is a small sector, the entire field can be seen or felt as reputation driven. But even so, what is important with looking for a good match with a Psychiatrist is to determine which Psychiatrist’s work experience, profile, and coverage best fit your context, situation, and needs. Beyond just asking around family members and friends for referrals, you can go online and search for keywords that would help you find a Psychiatrist. Don’t forget to include keywords that match your context and needs. Here’s an example: “Psychiatrist, depression, work, Philippines”. This search should already help you find Psychiatrists who are experienced with giving therapy to working professionals facing depression. Don’t let distance or the location of the Psychiatrist be a deterrent in choosing a Psychiatrist. Once you’ve chosen a Psychiatrist and you’ve realized that that provider is a distance away, you can ask your Psychiatrist if they can give counseling online via TELE Mental Health technology.

All the content of this website (texts, graphics, images, and other material – our content) are for informational purposes only. This content is not intended to be a substitute for diagnosis, treatment, or professional advice. Always seek the advice of your mental health professional or other qualified health provider in your city with any questions or thoughts you may have about your condition. Never disregard professional advice or delay in seeking it because of something you have read on this website.